Terms of service

Terms of Service

Last updated: September 17, 2026

1. Overview

This website and store ("Smarq", "we", "us", "our") is operated from 289 Jacques-De Serres, Mont-Laurier, QC J9L 0Z2, Canada. By visiting the site or placing an order you agree to these Terms of Service, our Refund Policy, Shipping Policy and Privacy Policy. If you don't agree, please don't use the site.

2. Who can order

You must be at least the age of majority in your province, state or territory to make a purchase, and you agree to provide accurate, current and complete information for every order.

3. Products and accuracy

We curate smart home and AI products and test what we sell, but specifications, features and app capabilities are set by each manufacturer and can change with firmware or app updates outside our control. We make every effort to keep descriptions, images and compatibility notes accurate; if we find an error we will correct it, and we may cancel and refund an order affected by a material error. Colours may vary slightly by screen. Products are available in limited quantities and we may limit order quantities per person or household.

Compatibility. Compatibility notes (Wi-Fi band, Matter, Amazon Alexa, Google Home, Apple Home, Samsung SmartThings and similar) describe the manufacturer's stated support at the time of listing. It is your responsibility to confirm the product suits your network, hub, phone and existing devices before ordering. Third-party voice assistants and cloud services are provided by their owners and may change, charge, or be discontinued.

4. Pricing and payment

Prices are shown in US dollars unless stated otherwise and exclude shipping and any applicable taxes, which are calculated at checkout. We may change prices at any time without notice; the price at the time of your order is the one you pay. If a product is listed at a clearly incorrect price, we may cancel the order and refund you in full before it ships. Payment is captured when you place your order.

5. Orders and acceptance

An order confirmation email means we received your order, not that we have accepted it. We accept an order when we ship it. We may refuse or cancel any order, in whole or in part, for reasons including stock availability, suspected fraud, pricing or listing errors, or an inability to verify your billing or shipping details. If we cancel an order after payment, we refund the full amount to your original payment method.

6. Shipping and delivery

Processing times, delivery estimates, tracking and what to do if a package is lost or damaged are set out in our Shipping Policy. Risk of loss passes to you when the carrier delivers to the address you provided.

7. Returns and refunds

Returns, refunds and defective-on-arrival handling are governed by our Refund Policy, which forms part of these terms.

8. 2-year limited warranty

Smarq warrants every product it sells against defects in materials and workmanship for two (2) years from the date of delivery. If a product fails under normal use during that period, we will, at our option, repair it, replace it with the same or an equivalent model, or refund the price paid. To claim, contact us through the contact form with your order number and a description of the fault; we may ask for photos, a video, or return of the item for inspection.

The warranty does not cover: normal wear and cosmetic damage; damage from accident, misuse, liquid exposure beyond the product's stated rating, power surges, improper installation, or use contrary to the manual; unauthorized repair or modification, including modified firmware; consumable parts such as filters, brushes, pads and straps; or the gradual reduction in capacity of rechargeable batteries. The warranty applies to the original purchaser and is not transferable. It is provided in addition to, and does not limit, any manufacturer warranty or the legal warranty of quality under Quebec's Civil Code and Consumer Protection Act.

9. Software, apps and connected services

Most products we sell rely on the manufacturer's mobile app, cloud service, or a third-party platform to function. Those services are governed by their own terms and privacy policies and may require an account, an internet connection, or in some cases a subscription for optional features. We do not control them and are not responsible for changes, outages or discontinuation of third-party services.

10. Safety

Install and use every product according to its manual. Products that connect to mains electricity or that replace existing wiring (switches, some locks and cameras) should be installed by a qualified person where local codes require it. Products containing lithium batteries should be charged with the supplied or a compliant charger and kept away from heat.

11. Intellectual property

The Smarq name, wordmark, site design and original content are ours. Product names, logos and images belong to their respective manufacturers and are used for identification only. You may not copy, reproduce or exploit any part of the site for commercial purposes without our written permission.

12. Limitation of liability

To the fullest extent permitted by law, Smarq is not liable for any indirect, incidental, special, consequential or punitive damages, including loss of data, loss of use, or damage to other property, arising from the use of or inability to use a product or this site. Our total liability for any claim related to an order is limited to the amount you paid for that order. Some jurisdictions do not allow these limitations; in that case our liability is limited to the maximum extent the law permits. Nothing in these terms excludes liability that cannot be excluded under applicable consumer protection law.

13. Indemnification

You agree to indemnify Smarq and its operators against any claim arising from your breach of these terms or your violation of any law or third-party right.

14. Governing law

These terms and any purchase you make are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Any dispute will be brought before the courts of the district of Labelle, Quebec, except where consumer protection law gives you the right to bring a claim elsewhere.

15. Changes to these terms

We may update these terms from time to time. The version posted on this page at the time of your order is the one that applies to it.

16. Contact

Questions about these terms or about an order: reach us through the contact form. We reply within one business day.