Shipping policy

Shipping Policy

Last updated: September 17, 2026

We ship to Canada and the United States. Here is what to expect between checkout and your door.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will get a confirmation email when the order is placed and a second email with tracking once it ships. Orders placed after 2 p.m. Eastern on Friday start processing the following Monday.

Delivery estimates

Our products are sourced from manufacturers and fulfilment partners in North America and overseas, so transit times vary by item. Typical windows once shipped:

  • Canada: 7–15 business days.
  • United States: 7–15 business days.
  • Larger items such as robot vacuums, and some newly released products, can take up to 20 business days.

These are estimates, not guarantees. Customs clearance, carrier delays and busy seasons can add a few days. If an item is expected to take longer than the ranges above, we say so on the product page.

Shipping rates

  • Free shipping on orders of $80 USD or more.
  • Shipping on orders under $80 USD is calculated at checkout.
  • Any additional options available for your address are shown at checkout.

Multiple packages

If your order contains items from different warehouses, they may ship separately and arrive on different days. You will receive a tracking number for each package, and you are only charged shipping once.

Lithium batteries

Many smart devices contain lithium batteries. Carriers have rules for these shipments: some products must travel by ground rather than air, which can lengthen delivery, and a few cannot be shipped to PO boxes. We choose compliant carriers and packaging so your order arrives safely; you don't need to do anything, but this is why battery-powered items occasionally take a little longer.

Address accuracy

Please double-check your shipping address at checkout, including apartment or unit numbers and postal codes. We can correct an address until the order ships; contact us through the contact form right away if you spot a mistake. Once a package is in transit we can't redirect it. Packages returned to us because of an incorrect or incomplete address, or refused on delivery, are refunded minus the cost of shipping, or re-shipped at your expense.

Duties and taxes

Sales taxes are calculated at checkout. Orders shipping within Canada and the United States are not normally subject to additional import fees. If a carrier does assess duties or taxes on delivery, they are the recipient's responsibility; contact us and we will help you understand the charge.

Lost, delayed or damaged packages

  • Tracking hasn't moved for 10 business days? Contact us and we will open a trace with the carrier. If the package can't be located, we ship a replacement or refund you in full.
  • Marked delivered but not received? Check with household members, neighbours, your building's mailroom and the carrier first, then contact us within 7 days so we can investigate.
  • Damaged in transit? Keep the packaging, take photos, and contact us within 7 days of delivery. We cover the return and send a replacement or refund, as described in our Refund Policy.

Tracking

Every order ships with tracking. Use the link in your shipping email, or the order page in your account, to follow your package. Tracking can take 24–72 hours to show its first scan after the label is created.

Questions before you order? Reach us through the contact form. Smarq is operated from 289 Jacques-De Serres, Mont-Laurier, QC J9L 0Z2, Canada.